Question: How is the RFP response provided to the BCMB?
Question: Could you describe the use case (how the app will be used by CSA and how it will be used by CSP? What Is the difference of these roles)?
Question: In what way will the App be used by the end-user and who will be the end-user?
Question: Why is the BCMB not using the existing Zendesk application?
Question: What is the total estimated budget for this project?
Question: Are you looking for a custom solution or an out of the box app that has already been developed for the same?
Question: There is a huge gap from when a proponent is selected to when the preliminary scoping of the work begins. Could you let us know why the delay as we could get underway this summer should this be acceptable for yourselves.
Question: Are you able to extend the submission deadline?
Question: What format do you want for the push notifications, ie. email, text, etc.
Question: What is the pre-existing software that utilizes a bar code scanner?
Question: For the integration with the Beverage Container Registration Database, is this just to embed the page into the application and allow for searches as are currently available on the web page?
Question: Will the users of the application all be setup in Zendesk? Are you using Active Directory to manage the users?
Question: Is your Zendesk on premise or in the cloud?
Question: Will you be providing the APIs from Zendesk?
Question: For the apple watch notification, the apple watch will display only notifications or is there any action required to be performed on the watch?
Question: Will all the details will be fetched from the Zendesk platform is there any other content which needs to be managed from a Content Management System.
Question: What is the functionality expected of the barcode scanner, for example, post-scanning what kind of information should be displayed on the mobile app and from where the information will be fetched?
Question: For the beverage container registration database, will the API be provided for the integration?
Question: Did an external consulting company perform or assist with the assessment regarding the timing and determination of the project length? If so are they eligible to respond to this RFP?
Question: Do you use any parts of the Zendesk platform beyond Tickets and help desk articles?
Question: If you only use those 2 sections are there any features you don’t make use of? Such as social sharing, or the community section of the help centre, etc? We’d like our estimate to only include features you need and nothing you don’t.
Question: Will your support staff be using this app to reply to end users or will this be targeted only at end users? Reason being including support staff features would require more development time, but may not be useful if your staff aren’t intending to use them.
Question: For the barcode scanner software in the FAQ you mention Microsoft CMS. Is there a particular 3rd party software that you would like to use for the barcode scanner itself?
Question: How would the barcode scans be used?
Question: Would you want to use the pre-created Zendesk User Interface that comes with the Zendesk SDK, or would you like a fully custom User Interface? The pre-created interface would allow for a more inexpensive build.
Question: If a custom user interface is desired, would the layout and formatting of the articles need to be significantly changed for mobile devices? e.g. Do the articles have videos, or images in them?
Question: Will each bottling plant have one point of contact, or will several people at the bottling plant have the application installed, and be using it as the same time?
Question: Can we get access to the current Zendesk instance, or the ability to see your articles and ticket form?
Question: Ability to be integrated with our Beverage Container Registration Database, what is the functionality that is needed for this integration?
Question: Ability to be integrated with Microsoft Dynamics NAV program in the future, what is the functionality that is needed for this integration?
Question: Are there any industry rules we need to know about? Security? Access?
Question: Any workflow examples? Are there any known paths that would be performed within the app?
Question: Is there any additional functionality that has been added since the original document?
Question: Can Beverage Container Management Board (BCMB) expand on how the project timeline was determined to be completed in 2 months? Assuming a start date of Jan 2nd and launch mobile application on Mar 4th?
Question: Are you able to provide some examples of an issue/ticket that an end-user would raise?
Question: After the end-user submits an issue/ticket, other than being able to track the status of their ticket, are there any other actions that are taken?
Question: Is it acceptable to to provide an hourly rates for the relevant resources required for the project rather than a fixed cost?