We Want to Hear From You

 

The BCMB appreciates all efforts made by Albertans to provide us with feedback, discuss a complaint or concern, or report areas of wrongdoing or fraud. Please read the options below to communicate with the BCMB. All communications will be reviewed by the appropriate BCMB representative. Please provide contact information for purposes of follow-up and responses. 

 

1.  FEEDBACK

If you are requesting information, submitting an idea or concept, or providing general feedback on your experience with Alberta’s beverage container recycling system, please click the link below to email us or call us.

  • General Feedback/Requests Email  
  • General Feedback/Requests: 1.888.424.7671  /  780.424.3193  
 

2.  COMPLAINTS/CONCERNS 

The BCMB has an established processes to address concerns regarding refund accuracy, your experience at a depot and general complaints. Please click the link below to email us or call to speak with a BCMB Compliance Officer.

  • Complaints/Concerns Email  
  • Compliance Officer: 1.888.424.7671  /  780.424.3193  

Complaints/concerns may include issues regarding:

  • Accuracy of a refund provided at a depot
  • Inaccurate deposit rate or Container Recycling Fee charged at a retail location 
  • Service level received at a depot
  • Cleanliness of a depot
  • Non-acceptance of a registered beverage container
  • Depot not open when advertised

 Please provide as much information as possible:

  • Name of the business/depot
  • Dates and times
  • Description or names of the people involved
  • Detailed description of the complaint

Providing contact information will enable a Compliance Officer to follow-up with you regarding a resolution or enable them to to reach you if they have any further questions.

 

3.  WRONGDOING/SUSPECTED FRAUDULENT ACTIVITY 

If you have observed the unethical or illegal behavior of others as part of the Alberta beverage container recycling system, or you have performed acts that are unethical or illegal as a part of the system and would like to notify the BCMB, please click the link below to submit your report. 

  • Wrongdoings/Suspected Fraudulent Activity Email  
  • BCMB Investigative Officer:  780.424.3193 ext. 231

 

BCMB Mandate - to regulate and enhance a leading beverage container system that protects Alberta’s environment.