The BCMB appreciates all efforts made by Albertans to provide us with feedback, discuss a complaint or concern, or report areas of wrongdoing or fraud. Please read the options below to communicate with the BCMB. All communications will be reviewed by the appropriate BCMB representative. Please provide contact information for purposes of follow-up and responses.
If you are requesting information, submitting an idea or concept, or providing general feedback on your experience with Alberta’s beverage container recycling system, please click the link below to email us or call us.
The BCMB has an established processes to address concerns regarding refund accuracy, your experience at a depot and general complaints. Please click the link below to email us or call to speak with a BCMB Compliance Officer.
Complaints/concerns may include issues regarding:
Please provide as much information as possible:
Providing contact information will enable a Compliance Officer to follow-up with you regarding a resolution or enable them to to reach you if they have any further questions.
3. WRONGDOING/SUSPECTED FRAUDULENT ACTIVITY
If you have observed the unethical or illegal behavior of others as part of the Alberta beverage container recycling system, or you have performed acts that are unethical or illegal as a part of the system and would like to notify the BCMB, please click the link below to submit your report.